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Supporting our customers

Our promise to you

We are committed to tailoring our support to our customers based on their individual needs. Our staff are here to help you when you need us, whether you need additional support or find yourself in a challenging situation. 

If you are experiencing circumstances that mean you may be in a vulnerable situation, we would encourage you to let us know. If you share this information with us, we’ll take the time to understand your needs and work with you to support those needs.

We will always deal with any information that you provide sensitively and in confidence and we’ll always let you know how we will record this information. We will ask for consent before we make a note on your customer profile, to ensure that you won’t need to tell us again in the future. Customers will have complete control over this information and can change or remove it at any time.